How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at firstname.lastname@example.org and we will do our best to help you out.
I received the wrong item, what should I do?
If the item you received is not what you originally ordered, we are happy to replace the item for you. Please notify us immediately at email@example.com so we can assist you promptly. We will need you to send us a photo of the item you received.
I received a damaged/ defective item, what should I do?
If the item you received is damaged/defective, we are happy to send you a replacement. Please notify us immediately at firstname.lastname@example.org
We will also need you to send us a photo/video of the item you received.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.
What payment methods do you accept?
We accept PayPal payments.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
If you still have any question, please contact us directly at email email@example.com